![]() Let’s say that you’ve saved a few CDR files to your PC’s desktop. ![]() What I’d like to do now is talk about this file, and what information it contains. Up to this point, we’ve talked about what a CDR is (a flat file full of call information), and where it comes from (either pushed from CUCM, or pulled from CUCM’s CAR interface). This will allow you to either manually review the CDR, or to manually feed it to a reporting / analyzing program. I believe it’s also important to mention that you can use the CDR Analysis and Reporting (CAR) to extract CDR files from CUCM. ![]() Once you specify the address of your call reporting server inside of CUCM, it will begin pushing CDR files to that server. ![]() In fact, you can have up to three report destinations defined in Call Manager, allowing for multiple call reporting servers. This means that Call Manager will provide raw call logs, called CDRs (Call Detail Records) to whatever destination the engineer specifies. Cisco’s Unified Communications Manager (CUCM) is build to allow third party applications to provide call reports. ![]()
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